A Place To Start
Upskill People are unique in having a portfolio of generic e-learning courses that cover a wide range of retail, hospitality and financial services topics. The courses are designed specifically for each sector and cover everything from legislative compliance to developing both key skills and soft skills. They are continually updated to allow our clients to take advantage of the very latest developments in the training field and any legislative changes.Get your team to go up a gear
We understand what you want from your staff and what they want from their jobs. Because our training takes in the whole picture we create innovative e-learning geared to your world.
How do you want it?
These modules are often only the start as every course can be easily customised to fit the unique and individual requirements of each organisation. We can tweak the areas that differentiate individual clients with bespoke bits to make sure there's a great return on investment.There's a wide range of courses, you can download our course library here
Retail Series
Look at the content of Upskill People’s dedicated and proven retail e-learning and you’ll see we know all about the hard and soft skills training needed. Practical essentials like health and safety and compliance with legislation, are dealt with in ways that engage all staff levels. Soft skills like customer relations and team-working are there, enhancing staff performance and helping them see the potential in their jobs. It’s simple really, well-trained staff are more productive and stay longer.Financial Services
For customer facing teams in Post Offices, Building Societies and Banking, this series includes: Compliance, TCF, complaints, financial crime, effective communications, security, data integrity, personal safety and customer service.Hospitality
Hotels, restaurants, bars and cafes, a highly interactive and effective series of courses, titles include: Induction, Compliance, Health & Safety, Food Hygiene, Fire and Alcohol Licensing and Sales.Sales & Relationships
Sales and team working is about people as much as products or services. Your team needs world leading techniques to achieve more. At the heart of this innovative e-learning program is the idea that people's way of seeing the world can be identified and worked out very quickly. People who can do this are able to focus their communication with customers to achieve goals for themselves and your business.Contact Centres
Our e-learning for contact centres encourages staff to develop a positive mental attitude, helping them achieve effective phone communication, increase sales success, handle complaints and maintain job satisfaction. It’s cost effective because it’s focused to your business.Topics like understanding brand, ‘netiquette’ and compliance are all covered. All delivered in a way your team can quickly understand and relate to.
Key Skills
Upskill People’s comprehensive Key Skills series harnesses the individuality and energy of the people that are your team. We know the most productive individuals are skilled team-workers, so we train staff to recognise and develop their personal skills in the workplace, to support each other, work flexibly, and to see strengths and weaknesses in themselves and the rest of their team.In today’s world, more and more is demanded of staff by employers and customers. Our learners get the skills they need to meet these challenges, and are encouraged to value their personal abilities in the work they do. That means happier staff that stay longer
Simply put, our stuff works
Our clients demand training that is focused to their needs and easily delivered. Get in touch to find out how we can put e-learning to work for you.